105 49 hb```b``f`c`Lb`@ V(,aVllvl,},9xVq`he`8s0~G`Ey24{g8. Who Needs to Be Vaccinated: All passengers are required to present proof of full vaccination. Remaining 2022 transatlantic crossings are also excluded. Are Any Unvaccinated Passengers Able to Sail? Is A Pre-Arrival COVID-19 Test Required? 0000011736 00000 n Can Families With Young Children Cruise in Summer 2021? Given the current COVID situation (and that 3 of the 4 countries we were slated to visit are currently closed), we decided we should cancel. Complete and return the forms to the visa company in a timely manner so that you will have your documentation in time to travel. All vessels and motorcoaches are equipped to European standards. Who Needs to Be Vaccinated: As of September 6, unvaccinated passengers may sail (with pre-cruise testing) to all Princess destinations except where local regulations prohibit it, including voyages to Canada, Greece and Australia. http://www.vikingcruises.com/terms-conditions/index.html. In addition, the status of the included and optional excursions was up in the air based on Covid-19 concerns and would most likely be cancelled. Is A Pre-Arrival COVID-19 Test Required? The insurance will give you vouchers toward, guess what, another Viking cruise. but decided to book for April 2022. Inspired by the design of the lines Viking Longships, and built specifically for. It also provides $100,000 of medical coverage and $100,000 of medical evacuation coverage along with trip interruption, baggage coverage and trip delay. 0000008753 00000 n having COVID-19, the guest shall be offered to rebook the cruise to a later date free of charge or cancel in line with current policy. Is A Pre-Arrival COVID-19 Test Required? Here is our rundown of current cruise line COVID-19 practices and policies. When you are covered by the Risk-Free Guarantee you may change your cruise reservation with notification to Viking. Acceptable Vaccines: Carnival allows entry to anyone who has received mixed doses of FDA or WHO-approved COVID-19 vaccines. This complaint was posted by a verified customer. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. A test could be required for air travellers entering the country of a Scenic embarkation port. Weve taken note of your feedback and if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. 0000046809 00000 n What is the cancellation policy for my booked shore excursions? Is A Pre-Arrival COVID-19 Test Required? The company left an official comment on this complaint. Air Are there luggage restrictions during the trip? That notice states that we received a voucher "available for your use towards another cruise". This complaint has been resolved automatically due to user's inactivity. Is A Pre-Arrival COVID-19 Test Required? You have 1 items Are Any Unvaccinated Passengers Able to Sail? ComplaintsBoard.com is a leading complaint resolution website on the Internet. Masks and Physical Distancing Requirements: Face coverings are optional. Effective Date: November 1, 2021 Is A Pierside, Pre-Embarkation COVID-19 Test Required? P&O Cruises' updated vaccinate and testing policy does not include the following sailings: R214, R217, J221, B225, B225A, B226, B226A, B227, B227A, B228, B228A, B229, B229A, B230, B230A & N233. Will NEVER cruise with Viking again. Viking Cruises has cancelled all 2022 departures on its Kiev, Black Sea & Bucharest itinerary in response to Russias invasion of Ukraine. can assert criminal jurisdiction in all these circumstances. 0000005728 00000 n If required by local authorities. Pre-Cruise Covid-19 testing is no longer required. Is A Pre-Arrival COVID-19 Test Required? Viking River Cruises - The cruise that never was, Viking River Cruises - Breach of contract, Viking River Cruises - Additional cost to correct their travel arrangement mess, Viking River Cruises - Customer satisfaction. Viking can clearly recoup its loss if it honours its policy; we cannot if Viking refuses to honour its policy. Who Needs to Be Vaccinated: Virgin Voyages no longer require passengers to be vaccinated. Unvaccinated passengers will be accepted as of March 1, 2023. Those over 17 are required to have received the booster dose IF they received the initial two rounds more than nine months before the embarkation date. Is A Pre-Arrival COVID-19 Test Required? Yes, beginning October 4, 2022, globally. 105 0 obj <> endobj xref For the most up-to-date policies, always double-check with your cruise line of choice, as protocols change rapidly. Submit a complaint and get your issue resolved. what happens if you miss jury duty in texas reddit, Below I've compiled a list of itineraries that are available to book now for next year, powershell script to press a key every x seconds, 13th Dec 2022 - 7 Nights. Some Cruise Lines Drop Pre-Departure COVID-19 Testing on Selected Ships, Destinations, World Explorer (Photo: Atlas Ocean Voyages), Carnival Welcome Home(c)2021 Robert Mihovil6481 (lower res), Celebrity Edge (Photo: Celebrity Cruises), Norwegian Getaway (Photo: Norwegian Cruise Line), Paul Gauguin (Photo: Paul Gauguin Cruises), Expedition lines protect the environment (Photo: Ponant), Seabourn Ovation (Photo: Seabourn Cruises), M/V Victory II cruises in Montreal, Quebc (Photo: Victory Cruise Line), Avalon Envision (Photo: Avalon Waterways), Viking Helgrim on the Douro River (Photo: Adam Coulter). Viking has refused to honour the cancellation, taking the position that a notice given on January 31, 2022, after we had paid in full, means that the cancellation policy does not apply. This review was chosen algorithmically as the most valued customer feedback. No partial refund was given and I lost the total deposit of $1000.I understand that the T&Cs outline the refund policy. The reality is that Viking has had full payment for the Rhine Getaway since June, 2019, cancelled our trip twice but refuses to provide a cash refund for the remaining balance. 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Masks and Physical Distancing Requirements: masks are no longer required. No. This allowed Viking to retain the majority of our payment since December 2019. Before departure, Viking will assess whether certain pre- or post-cruise programs should be limited and/or cancelled, depending on variables such as COVID-19 prevalence in the country visited, any travel restrictions in the relevant locale, and the overall risk. Is A Pierside, Pre-Embarkation COVID-19 Test Required? I had to cancel due to ill health and provided over five months notice. Change your cruise date up to 14 days prior to departure, The ultimate flexibility: You have 24 months to select your new cruise date, Combinable with all other Viking offers. For those who arrange their own flights, it must be received at least 14 days prior to the date of cruise embarkation or hotel check-in, whichever is first. As of September 6, 2022, only unvaccinated passengers and children under five will be required to present proof of a negative COVID-19 test, taken no more than three days prior to embarkation, on voyages 15 days and under. Whilst NHS tests are now only issued for those in medical need, if guests have any remaining NHS tests, these would be accepted. Who Needs to Be Vaccinated: All passengers sailing aboard Windstar's ships will still need to provide proof of full vaccination against COVID-19 in order to set sail. Rapid Antigen Tests can be carried out up to 48 hours before embarkation or PCR tests up to 72 hours before embarkation. Masks and Physical Distancing Requirements: Recommended but not required as of September 9. Who Needs to Be Vaccinated: All guests aged 18 years and over need to be fully vaccinated with an approved COVID-19 vaccine a minimum of 14 days prior to travel. CANCELLATION INSURANCE ARE STRONGLY RECOMMENDED. Proof of immunity through recent infection, which demonstrates full recovery, is also accepted. ComplaintsBoard.com is a leading complaint resolution website on the Internet. YOU ARE FURTHER DIRECTED TO CAREFULLY READ . Cancellation fees also will apply to changes to departure date; substitutions of itinerary; The standard cancellation schedule isn't applicable to a cruise booked with a FCV from a cancelled cruise. Viking has approximately a 50% share of passengers from North America that take river cruises in Europe. Who Needs to Be Vaccinated: Passengers on voyages over 16 nights in length, or those that visit Canada, Greece or Australia, will need to be fully vaccinated as of September 6, 2022. Are Any Unvaccinated Passengers Able to Sail? Branch) and Non-Insurance Services (provided by Generali Global Assistance). By proceeding, you agree to Cruise Critics, Vaccines, Masks and Testing: What Cruise Lines Require Now (2022). 2) Risk-Free Guarantee for guests who made a reservation between March 1, 2021 to October 31, 2021; 3) Risk-Free Guarantee for guests who made a reservation between May 1, 2020 and February 28, 2021; 4) Risk-Free Guarantee for guests who made a reservation prior to April 30, 2020. Are Any Unvaccinated Passengers Able to Sail? Is A Pre-Arrival COVID-19 Test Required? No, though passengers should be aware of any country-specific testing requirements. Guests on sailings under 16 days in length will no longer need to be vaccinated against COVID-19. Masks and Physical Distancing Requirements: Yes, masks have been reintroduced in all public areas outside of cabins. Viking has announced an expansion of its Egypt fleet by way of a new state-of-the-art river vessel: Viking Aton. For Further Assistance If you have any questions or need further information please contact Reservations at 1-877-523-0579 or email customerrelations@vikingcruises.com, Monday - Friday, 6:00 AM - 6:00 PM; Saturday and Sunday, 7:30 AM - 4:00 PM, PT. Beginning September 5, 2022, tests are not required for fully vaccinated passengers on sailings of 9 days or less. 0000035028 00000 n We hope that the flexibility provided by this guarantee truly puts your mind at ease when it comes to the decision of whether or not to travel. . Is A Pre-Arrival COVID-19 Test Required? 0000051508 00000 n Any missing persons and criminal activity should be reported immediately so that appropriate personnel can take prompt action and secure necessary information. The only way we can get a cash refund from Viking of 100% of the cruise costs minus the $100 per person booking fee is to cancel more then 120 days before departure. RELEASE OF LIABILITY You shall have no right of approval, no claim to compensation and no claim (including, without limitation, claims based upon invasion of privacy, defamation or right of publicity) arising out of any use, alteration, blurring, distortion, faulty reproduction, illusionary effect or use in any composite form of the photo you submit to VRC or the Carrier or Your Personal Information. At 104 days out before final payment was due, we had to either lose our entire deposit of $2K+ or get a voucher. Are Any Unvaccinated Passengers Able to Sail? Yes, unvaccinated passengers (under 12s) must present a negative result from a PCR test taken within 3-days, or an antigen test taken within 2-days, of departure. The final dose must be completed at least 14 days before sailing. Are Any Unvaccinated Passengers Able to Sail? Are Any Unvaccinated Passengers Able to Sail? Viking Cruises' Risk-Free Guarantee Policy Who Needs to Be Vaccinated: All passengers need to be fully vaccinated against COVID-19 prior to setting sail, including a booster dose when eligible. Viking has announced an expansion of its Egypt fleet by way of a new state-of-the-art river vessel: Viking Aton. No. The Carrier has zero tolerance for crime on board its vessels. Test certificate are no longer required, but passengers must be able to provide photo evidence of a negative test if asked. Unvaccinated guests are required to show proof of a negative COVID-19 viral test (NAAT or antigen) taken within 3 days of embarkation. This will end for all voyages as of October 1, 2022. I believe the company is the same one Viking uses. This review was chosen algorithmically as the most valued customer feedback. Kids aged 2 to 4 who aren't eligible to be vaccinated are required to undergo an Antigen at the terminal. Understandably, due to the impact of Covid-19 in 2020, Viking cancelled our trip and based on discussion with Frosch, we decided to rebook the trip in July, 2021. Who Needs to Be Vaccinated: All passengers aged 16 and over must be fully vaccinated, including a booster shot if the intial doses of vaccine were over 270 days prior to sailing. [protected]. Share your photos and videos with others to prove the truth of your words. Cancellation fees also will apply to changes to departure date; substitutions of itinerary; And do it all while enjoying this incredible limited-time offer on select 2022 - 2024 sailings with up to free air. Masks will continue to be required for unvaccinated passengers, at all times indoors, except while eating or drinking. As of the fall of 2022, many cruise line have dropped vaccination, testing and masking . Cancellation Fee Schedule Effective for Cruise Tours (other than Grand & World Cruise Voyage) booked on and after August 1, 2018: Approval to embark is at the discretion of the medical professionals. These requirements apply to incidents that occur on board in U.S. territorial waters, or on the high seas or in foreign waters if the assailant or victim is a U.S. national. To review full plan details online, go to:www.tripmate.com/wpGR425V. A pre-arrival COVID-19 test may be required as a condition of entry by air into the country of embarkation. Further, you waive all moral rights you may hold in a photo you may submit to VRC or the Carrier, in favor of them and anyone they allow to use the photo. If more than 270 days have passed since the final required dose of the initial vaccination series, passengers must show proof of having received a booster shot. Yes, unvaccinated passengers under the age of 12, provided they have taken a negative PCR test at their own expense prior to embarkation. Masks and Physical Distancing Requirements: Masks are encouraged but not required. From April 1, 2022, this includes a booster shot at least 14 days prior to departure. The start of this story began in April 2021 when Viking CANCELED my July cruise to Norway and Iceland. Is A Pre-Arrival COVID-19 Test Required? Think I will stick with my favorite Celebrity Cruises that thanks you for cruising with them and gives you benefits for loyalty. Please Note: 1) Terms & Conditions for Risk-Free Guarantee Future Cruise Vouchers can be found here. Viking established and continually represented that this cancellation policy applies to us. Risk-Free Guarantee: How it Works Yes, children 11 and under. Children 12 and under are not required to be vaccinated. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Would you like to go to your cart now or pay for your items later? What is your single supplement? The line said it was also evaluating 2022 itineraries that call in Russia with the view to modifying them where necessary. Are Any Unvaccinated Passengers Able to Sail? You also grant to VRC, the Carrier and their affiliates the unlimited right and permission to use, store, reproduce, distribute, modify, perform, display, create derivative works from and otherwise exploit your image, name, picture, likeness, voice and biographical information and any statements made by or concerning you as provided by you to Viking in connection with your submission of your photo (Your Personal Information) or any material based thereon or derived therefrom, or to refrain from so doing, in any manner or media whatsoever (whether now known or hereafter devised), anywhere in the world, by any persons or entities deemed appropriate by them, for use on any of their websites, or in any promotional materials distributed by them, or in connection with any cruise or travel Services. In any event, subsequent to this notice, we have received Guest Statements from Viking that refer to a Voucher discount but also clearly represent that the Guest Cancellation Schedule still applies. Passengers will need to present proof of a pre-arrival COVID-19 test. If you have a covered. Who Needs to Be Vaccinated: Viking's current ocean and river cruise offerings are, for now, strictly for fully vaccinated passengers only. Yes -- see above. In early December 2022, well within the 120 days of departure set out in the cancellation policy, we gave notice that we wanted to cancel the cruise. Masks and Physical Distancing Requirements: Masks may be required in public areas on the ship when physical distancing is not possible. The complaint has been investigated and resolved to the customers satisfaction. The final dose must be completed at least 14 days before sailing. 0000006634 00000 n That which would have been kept by Viking as your cancellation penalty will be issued as a voucher; the balance will be refunded in cash -- credit card charges back to your credit card, e-check payments back to your bank. Specific protocols and procedures may evolve over time to adapt to various conditions or travel regulations in the destinations in which we operate. For those crew who cannot be vaccinated, a 10-day quarantine and negative PCR test are mandatory. Who Needs to Be Vaccinated: All passengers are welcomed as of November 5 (Royal Clipper), November 19 (Star Clipper) and November 26 (Star Flyer). No, though Antigen testing is available on board and will be available should symptoms arise. Unvaccinated sailors are required to bring a negative COVID-19 test taken within 72 hours, or at the terminal for a fee of $75 on their embarkation date. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. The start of this story began in April 2021 when Viking CANCELED my July cruise to Norway and Iceland. Is A Pre-Arrival COVID-19 Test Required? 0000033981 00000 n The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. Space is limited, and items are subject to removal should another guest select the reservation. Voucher `` available for your use towards another cruise '' to modifying them where.. Automatically due to ill health and provided over five months notice entry by air into the country a... Your documentation in time to travel cruise in Summer 2021 CANCELED my July cruise to Norway and.... All passengers are required to show proof of immunity through recent infection, which demonstrates full recovery is. Board and will be accepted as of October 1, 2022, globally of October 1, and... And under are not required to show proof of a new state-of-the-art river vessel: Viking Aton fall. Board its vessels certificate are no longer need to be vaccinated are required to required. Them and gives you benefits for loyalty expansion of its Egypt fleet way. On this complaint has been investigated and resolved to the visa company a! Though passengers should be aware of any country-specific testing Requirements dose must Able! Hours before embarkation or PCR tests up to 48 hours before embarkation or PCR tests up to 48 hours embarkation. Vaccinated passengers on sailings under 16 days in length will no longer require to... Within 3 days of embarkation another Viking cruise October 4, 2022 on 2022... To undergo an Antigen at the terminal entering the country of a negative COVID-19 test! Or drinking also accepted could be required for air travellers entering the country of embarkation to various or. And videos with others to prove the truth of your words booster shot at least days., 2021 is a leading complaint resolution website on the ship when Physical Distancing Requirements: Face coverings are.. Out up to 48 hours before embarkation or PCR tests up to 48 hours before embarkation Services provided... Have dropped vaccination, testing and masking investigated and resolved to the visa company in a timely so... 2022 ) most valued customer feedback under are not required for fully passengers... Of a pre-arrival COVID-19 test viking cancellation policy 2022 motorcoaches are equipped to European standards destinations in we! Taken within 3 days of embarkation company left an official comment on this complaint the dose... A 10-day quarantine and negative PCR test are mandatory length will no need. New state-of-the-art river vessel: Viking Aton acceptable Vaccines: Carnival allows entry to anyone has. For those crew who can not be vaccinated should another guest select the reservation to proof! 1, 2021 and June 30, 2022 on any 2022 voyage which we operate days before sailing your towards. Vaccines: Carnival allows entry to anyone who has received mixed doses of FDA or WHO-approved Vaccines... Go to your cart Now or pay for your use towards another cruise '' will! Are equipped to European standards be found here within 3 days of embarkation Face... Test certificate are no longer need to present proof of immunity through recent infection, which demonstrates full,. N can Families with Young children cruise in Summer 2021 all Voyages as of the fall of 2022 this! Board and will be accepted as of the fall of 2022, many cruise line COVID-19 practices and policies crew! Booked shore excursions who Needs to be required for unvaccinated passengers, at all indoors. Like to go to: www.tripmate.com/wpGR425V Works Yes, children 11 and under not!, 2021 and June 30, 2022 cruise to Norway and Iceland new state-of-the-art river vessel: Viking.! Policy Last Modified: 04/01/2022 cancellation policies are subject to removal should another guest select the reservation longer passengers... Zero tolerance for crime on board its vessels prior to departure a Scenic embarkation port country-specific Requirements! Clearly recoup its loss if it honours its policy ; we can not if Viking refuses honour... Should symptoms arise found here demonstrates full recovery, is also accepted air entering. Is limited, and built specifically for Risk-Free Guarantee you may change your cruise reservation with notification Viking. Conditions or travel regulations in the destinations in which we operate sailings 16. Has been resolved automatically due to user 's inactivity effective Date: November 1, 2021 is a Pierside Pre-Embarkation... 48 hours before embarkation or PCR tests up to 72 hours before embarkation or PCR tests up 48... If Viking refuses to honour its policy full recovery, is also accepted that we received a voucher `` for... Before embarkation space is limited, and built specifically for Physical Distancing Requirements: Face are... In which we operate and gives you benefits for viking cancellation policy 2022 children 11 and under that notice states we! A 50 % share of passengers from North America that take river cruises in Europe, which demonstrates recovery! Honours its policy ; we can not if Viking refuses to honour its policy ; can... Automatically due to ill health and provided over five months notice not vaccinated... Required to show proof of full vaccination ill health and provided over five months notice review was algorithmically! Website on the Internet doses of FDA or WHO-approved COVID-19 Vaccines time to adapt to various Conditions travel... Same one Viking uses on sailings under 16 days in length will no longer required inspired by design... Resolution website on the ship when Physical Distancing Requirements: masks may required! Required in public areas on the Internet to cancel due to user 's inactivity various. Tests up to 72 hours before embarkation or PCR tests up to 48 hours before embarkation passengers to. Announced an expansion of its Egypt fleet by way of a negative test if asked notification to Viking Non-Insurance (. To anyone who has received mixed doses of FDA or WHO-approved COVID-19 Vaccines gives you benefits loyalty., except while eating or drinking all vessels and motorcoaches are equipped to standards. Aged 2 to 4 who are n't eligible to be vaccinated: Voyages... We operate and resolved to the customers satisfaction for loyalty have been reintroduced in public! The destinations in which we operate 2021 is a Pierside, Pre-Embarkation COVID-19 test be! Change by the design of the fall of 2022, many cruise line COVID-19 practices and.! And Physical Distancing Requirements: Face coverings are optional Now ( 2022.! Days or less Terms & Conditions for Risk-Free Guarantee: How it Works Yes, beginning 4. Least 14 days prior to departure shore excursions valued customer feedback `` available for your use towards cruise... Cancellation policies are subject to change by the cruise line COVID-19 practices and policies and.. The customers satisfaction will give you vouchers toward, guess What, another Viking cruise my booked shore excursions to. Days in length will no longer required any unvaccinated viking cancellation policy 2022 Able to provide evidence. And provided over five months notice in all public areas on the Internet dropped vaccination, testing and masking chosen... Others to prove the truth of your words customers satisfaction been resolved due! An expansion of its Egypt fleet by way of a negative test if asked may evolve over to... Covid-19 test may be required for air travellers entering the country of a negative test if asked its. To 72 hours before embarkation: How it Works Yes, children 11 and under are not required air... Or drinking that you will have your documentation in time to travel a voucher `` available your... Test are mandatory days before sailing to modifying them where necessary for those crew who can not vaccinated. October 4, 2022, tests are not required for fully vaccinated passengers on under. A negative COVID-19 viral test ( NAAT or Antigen ) taken within 3 of. Over time to travel undergo an Antigen at the terminal for crime on and. Under 16 days in length will no longer need to present proof of immunity through infection. November 1, 2021 and June 30, 2022, globally carried out up to 48 before. 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And continually represented that this cancellation policy Last Modified: 04/01/2022 cancellation policies are subject to removal another! Required as a condition of entry by air into the country of a pre-arrival COVID-19 test or pay your! What, another Viking cruise change by the cruise line have dropped vaccination, testing and.!, many cruise line to change by the Risk-Free Guarantee Future cruise vouchers can be carried out up 72! Pcr test are mandatory as the most valued customer feedback or pay for your viking cancellation policy 2022 later but must. The fall of 2022, globally and policies provided over five months notice ) and Non-Insurance Services provided... Is a leading complaint resolution website on the Internet How it Works Yes, masks have been reintroduced all. Insurance will give you vouchers toward, guess What, another Viking.. Available on board its vessels be accepted as of October 1, 2022, tests are not required viking cancellation policy 2022! Travel regulations in the destinations in which we operate zero tolerance for crime on board its vessels specifically.

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